The reservation should be sent through our online reservation form, e-mail or fax. The reservations is effective only when you inform us your booking information and credit card details or pay a certain deposit to us, then we will send the confirmation voucher to you.
The rates advertised for you on this website are available ONLY through hotels-in-vietnam.com. Please DO NOT try to call the hotel direct, as they WILL NOT have the same rates in their reservation system. Rates advertised on our website are subject to availability and the good cooperation between the hotels and us.
The rates shown may be subject to change pending requirements, eligibility, seasons and/or blackout dates. Rates shown do not include extra beds, specials arrangements or ad hoc price changes on the hotels behalf. Rates may also have to be adjusted in case of transport requests. In such cases we will submit an updated quote to you by email. Rates are quoted in the currency shown.
Cancellation/Amendment & Non arrival policy
If you wish to cancel or amend your booking after the voucher has been issued, a cancellation fee will apply, in accordance with the hotel policy. The cancellation fee varies according to the hotel/tour or ticket specified in your booking as well as your check-in date.
Note: In some cases, the cancellation policy will depend on the hotel's individual policy. If this is the case, the hotel's policy will be displayed to you prior to the completion of the booking, on the final page of the booking process known as BOOKING VOUCHER. The stricter of the two (hotel's policy and our website policy) will then apply.
- If you cancel or amend after the voucher has been issued, but NOT LESS THAN 7 (SEVEN) DAYS for hotel booking prior to the check-in date, there is no charge - it means no cancellation fee!
- If you cancel LESS THAN 7 (SEVEN) DAYS prior to the check-in date, or fail to arrive at the hotel, a cancellation fee equal to the FIRST NIGHT'S accommodation cost will be incurred through your credit card, which was used to guarantee your booking.Your credit card statement will show the debit entry as TungNgoc Co.,Ltd. or the name of hotel.
- Payment for hotels can be done directly at the hotel upon your check-out.
- In-advance payment for some hotels, tours, tickets and other services can be done by one of the following ways:
- Payment by Cash, Traveler Cheques or Credit Card at our office in Hanoi:
2-26 Bat Su Street - Hanoi - Vietnam
Except for cash payment, bank fees must be paid by customers for traveler cheques (2.5% of expenses) and credit card (3% of expenses).
-Payment online by Credit Card ( Visa or Master card ) + 3% bank fee
-Payment by Bank Transfer to one of our following banks (any bank charge must be paid by customers):
double rooms, spacious in 16m2 with one double bed, also furnished with a writing desk.
twin rooms, spacious in 26m2 with one king size bed and one single bed or 2 single beds, a large sitting area with chairs and a comfortable writing desk. All rooms feature a balcony for Mountain Fansipan and Muong Hoa valley view.
twin room, spacious in 36m2 with one king-size bed and one single bed, a large sitting area with chairs, sofa and a comfortable writing desk. All rooms feature a balcony for Mountain Fansipan and Muong Hoa valley view.
* Satellite TV with international channels
* Private bathroom with bathtub or shower (hot and cold water)
* Shaver & dryer outlets
* Refrigerator with mini bar
* Opening windows or balcony.
* Tea & coffee making facilities
* IDD telephones, Electric current 220vol
* Center heating system in winter (Euro standard)
* Provided with towels, shampoo, soap, and shave tools, laundry bags.